Compendium

A very warm welcome to Verandahs Port Douglas

Located just 50 metres from the main street of Port Douglas, and just 200 metres from the beach, Verandahs Port Douglas offers spacious, self-contained apartments set amongst lush tropical gardens – ideal for solo travellers, couples or families.

This guide contains information on services and facilities available within our resort, as well as local information on the Port Douglas  and Tropical North Queensland area.

While you relax here at Verandahs Port Douglas, we suggest you take time to experience some of the local attractions, restaurants and world-class beaches.

It is a pleasure to have you stay with us at Verandahs Port Douglas and we all hope you have an enjoyable and comfortable stay.

If there is anything we can do to assist and make your stay even better, please don’t hesitate to contact us on  +61 7 4099 6650

– Verandahs Port Douglas Management

Reception is attended from:

• Monday to Saturday: 9:00am – 4:00pm
•  Sunday: 9:00am – 3:00pm
*Public Holidays subject to change*

If you are departing outside office hours, please settle your account the day prior. We accept Mastercard and Visa. Cheques are not accepted. All transactions must be carried out during office hours.

Management reserves the right to enter your apartment for cleaning, maintenance and inspection.

Please note that there are no lifts at the property. All levels are accessed by internal stairs.

Check in time is from 2:00pm. Please see our reception open hours and if you will arrive outside these hours, please contact us to make arrangements prior to arrival.

Check out time is 10:00am. Please return keys to reception when checking out.

Guests departing outside office hours are asked to leave their key inside their room.

We do have a luggage room available so that you can leave your bags on arrival or departure.

Parking spaces are allocated one per apartment. Additional street parking may also be found along Owen St for extra vehicles or vehicles more than 2.1m.

You will need to use your key to gain entry to your apartment, as well as the main entrance at night. 

PLEASE NOTE:

If keys are lost, please contact Reception so that a replacement set can be arranged. A replacement cost per set of keys is $50 (incl GST).

If keys are forgotten and access is needed in to your room after hours, a call out fee of $100 (incl GST) applies. 

All facilities are open from 8:00am – 8:00pm daily. Please consider other guests when using these facilities.

• Children under the age of 14 are to be supervised at all times.
• Alcohol, glass and food are not permitted around the pool and spa areas.
• Pushing, running, jumping or rough play is prohibited in the pool and spa areas.
• Swimming whilst under the influence is not allowed.
• No surfboards or boogie boards allowed in the pool.

FAILURE TO FOLLOW THESE RULES MAY RESULT IN YOUR ACCESS BEING RESTRICTED.

Please refer to the Wi-Fi network name and password in your printed compendium placed on the coffee table.

POLICE, FIRE DEPARTMENT OR AMBULANCE – Dial: 000

https://www.qld.gov.au/emergency/emergencies-services

HOSPITAL – dial: (07) 4084 1200

A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarized yourself with the nearest fire exit.

This property is fitted with an advanced fire protection system. In the case of a fire, please follow the procedures outlined below:

• If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit.
• Close the apartment door firmly behind you when all occupants of the apartment have vacated.
• Leave all bags in your room.
• Do not run. Do not use the elevators.
• Do not telephone Reception as we may require the phone lines for Emergency calls.
• Proceed to the assembly area at the front entrance of the building. Await further instruction from the Verandahs staff.
• Do not re-enter the building unless you are advised to do so by the Fire Brigade or a Verandahs staff.

As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex subject to prior approval by management and Body Corporate. Proof of registration will be requested.

There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.

To ensure a pleasant holiday is had by all, we ask parents to SUPERVISE their children. Please ensure all signs are adhered to as any damage caused by children will become the parent’s expense. Persons found vandalizing or damaging resort property or equipment will be required to pay all restriction costs and asked to vacate the resort.

If your stay exceeds 8 nights or more a mid-stay service is included.

If you are staying 7 nights or less a towel change is included if required (on request.)

All items in room (e.g. furniture, crockery and cutlery) are to remain in the rooms and not to be moved between other units if you have friends or family staying. Any items missing will incur a replacement charge.

Should any item in your apartment require attention, please contact reception as soon as possible so this can be rectified.

• One bedroom apartment  – 2 persons
• Two bedroom apartment  – 5 adults max (4 included in rate.)

This does not include infants and babies. This ruling will be strictly adhered to.

May we respectfully advise that we are self-catering holiday accommdation and as such, you are responsible for maintaining the general tidiness and cleanliness of your apartment (unless daily servicing has been pre-arranged). Extra cleaning charges may be applied on departure if dishes are left.